Customer Service

Here is the easiest way to Contact Us:

Email Us:
We respond to email messages in the order that they are received and we have a 24 hour response time.

Return & Exchange Policy:

Returns and Exchanges are accepted within 30 days of the original order ship date and all items must be in “as new” condition. “As new” means unwashed, unworn, and unmodified in any way.

Items should be sent to us at:

Dream Out Loud Films

Attn: Returns & Exchanges
6766 Port Lane
Gig Harbor, WA 98335
United States

Unless there was an error with your order on our part, we will require you to pay to ship your items back to us. Returns and Exchanges must be accompanied with your original packing slip with a brief note stating why the item is being returned or in the case of an exchange, which style and size you will need. (If you do not have the packing slip, please include a note with your order number and return/exchange information.)

We are only able to do even exchanges, meaning that the price of the item you received and the price of the item you are hoping to exchange for are equal.

Shipping Information:

Carriers–  The two carriers we use to ship packaged orders are the United States Postal Service (USPS) and UPS.

Shipping Cost– The cost of shipping your order varies depending on where you live, the weight and value of your order, and how fast you want it delivered.

In order to determine your shipping cost, place your desired items in your cart, click “checkout”, enter your email address, billing & shipping address, then click “continue to next step” and select your shipping method.  A new total including shipping costs will automatically update on the screen for you.

Shipping Methods– Shipping methods and their availability vary depending on where in the world you live and what items you purchase. Most orders are shipped and processed within 1-2 business days, with priority given to expedited methods.  Therefore, this processing time must be added to the transit times listed below.

Domestic Orders– Our domestic orders typically take up to 1 day for processing and should arrive to your door in (2-7) business days depending on selected shipping method.
International Orders– We ship from the United States to almost every country in the world. Our international orders typically take up to 1 day for processing and should arrive to your door in (4-15) business days depending on selected shipping method.

Additionally, we realize international shipping can be quite expensive but we do our best to keep these charges as low as possible.

Customs Charges– Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery.  Customs charges are standard for many countries upon receiving international packages, and vary from country to country.  There is no way for us to anticipate the exact amount these charges will be. Thus, we are not responsible for any customs charges related to your order.

Payment Methods: We accept Visa, MasterCard, American Express or Bitcoin